Keep your project on schedule by following these tips when receiving a product and contact us immediately if you have a problem. We do recommend being home for freight, or "curbside" deliveries so you can review and inspect your order before accepting delivery. Follow the steps below so our team can help resolve this for you and arrange the shipment of a replacement.
1. Inspect Your Package
Do not let the driver leave without inspecting. If the driver refuses to stay during inspection, sign "Subject to Inspection" on the delivery receipt and call us immediately to report damages. If there is visible damage, you have the right to refuse delivery. If you do accept delivery, take pictures and add comments about the condition of the packaging when signing the delivery receipt.
For UPS, or Parcel deliveries, you may not always be home to inspect the delivery. If you receive a damaged item, take pictures, and call our customer support team immediately.
2. Check For Concealed Damage
You must contact us within two business days of accepting delivery to report any concealed damage. If you do find concealed damage, take 3-5 pictures. Please retain the product packaging as this may be needed in the event we need to file a damage claim with the carrier.
3. Contact Us Immediately
Call us at 800-891-0896 or email us at firstname.lastname@example.org.
We are unable to address issues with damage if the product has been installed or altered.